Returns & Exchanges
At Black Moon Cosmetics, we want you to be completely spellbound by your purchase; if you are not satisfied, we offer returns on unopened and unused products within 14 days of delivery. Due to the hygienic nature of our cosmetics, items that have been swatched or used cannot be accepted for return.
Verify Eligibility
Ensure your items are in their original, unopened packaging with all seals intact to qualify for a refund or exchange.
Contact Support
Email our customer coven at support@blackmooncosmetics.com with your order number and reason for return to receive an RMA authorization.
Pack and Ship
Securely package your items and use a trackable shipping service to send the parcel back to our fulfillment center.
Processing and Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing